FAQ

1. How can I place an order?

Orders can be placed on our website via the online store, by e-mail or by phone.

2. Can I make changes to my order?

Changes to the order can be made until it is shipped. Once the order has been placed, it cannot be modified. If you wish to change your order, please contact us as soon as possible via e-mail or telephone. Remember to provide your order number and describe in detail what changes you want to make to it.

3. How can I receive a VAT invoice?

To receive a VAT invoice, please complete your Tax Identification Number and company name when placing the order. A VAT invoice will be automatically issued after the order is completed and sent to the e-mail address provided when placing the order.

1. How much does shipping cost?

Three delivery options are available:

– DPD courier – PLN 20.00 (estimated delivery time: 1-2 business days)
– DPD courier cash on delivery – PLN 25.00 (estimated delivery time: 1-2 business days)
– Inpost parcel lockers – PLN 20.00 (estimated delivery time: 2-3 business days)

You will receive information about the order status and expected delivery date by e-mail from the selected carrier.

2. How long does delivery take?

If the goods are in stock, they will be shipped within 1-2 business days. If the item is made to order, the period is extended to a maximum of 14 days. The given time should include the time of delivery of the order by the selected carrier.

3. Can I order a parcel to a parcel locker?

Of course, when choosing delivery, just select "InPost".

4. Can I choose the delivery day?

It is possible to arrange a delivery day, in this case please contact us after placing the order via e-mail or telephone. Remember to provide your order number and the date you are interested in.

How can I return the goods?

You can return your order within 14 days from the date of receipt of the shipment. To do this, please complete the return form, available on our website in the customer service center: RETURNS.

IMPORTANT!
Shipping costs are covered by the buyer.

Where should I return the goods?

In case of return of goods, please send the item to GTG's address:
Ginger's Tactical Gear
Bora-Komorowskiego 24
80-377 Gdańsk, Poland
tel. 587 424 848

You can make a return via any carrier, remember that the shipping costs are covered by the buyer.

Are returns free?

You have 14 days from delivery to make a return. If the product shows no signs of use, the value of the new product is refunded. Shipping cost is non-refundable.

How will the refund be made?

The refund will be processed in the same way as the original payment method. If you choose to pay cash on delivery, you must provide us with your bank account number on the returns form.

What products cannot be returned?

Personalized (custom) products. The return of personalized products is not possible because they are made to order. However, if the personalized product is defective, you have the right to file a complaint.

Is it possible to exchange products?

Yes, it is possible to exchange the product. For this purpose, please contact us by e-mail or telephone. Remember to include your order number.

Do you have a stationary store?

We do not run an official Ginger's Tactical Gear stationary store. We only sell by mail order via the online store.

Can I buy a GTG product in a stationary store?

Our products are available in stationary stores and distributors. You can find a list of all distributors with their address and store details here: DISTRIBUTORS.

Do you offer a discount for military, law enforcement or first responders?

If you are an employee of the uniformed services, you will receive a 10% discount on your purchases. To obtain a discount code, please contact us at: gtg@gtg.com.pl.

Where are your products produced?

All our products are hand-sewn in Poland using American materials.

What size vest should I choose?

The GPC™ 1.0 vest is offered in two sizes: M and L. They are compatible with SAPI cut plates with the following dimensions:

• SAPI M – 24.5 x 31 x 2 cm
• SAPI L – 25.5 x 33 x 2 cm

If you have any additional questions, please contact us by e-mail at gtg@gtg.com.pl or by phone.