STATUTE
Preliminary provisions
The contract between the Buyer and the Seller may be concluded in two ways. Before placing an order, the Buyer has the right to negotiate any provisions of the contract with the Seller, including amendments to the provisions of these Terms and Conditions. Such negotiations may be conducted exclusively in writing and addressed to the Seller:
GINGER'S TACTICAL GEAR DANIEL RAUSZ ul. Gen. Bora-Komorowskiego 24 80-377 Gdańsk, Poland
If the Buyer waives the opportunity to make individual arrangements concerning the manner and terms of concluding the contract, the provisions of these Terms and Conditions shall apply, subject to mandatory provisions of law.
§ 1. Definitions
Postal Address – the information identifying the recipient of a shipment: first and last name or institution name, street, building number, apartment or unit number (if applicable), postal code and town or city.
Returns and Complaints Address: GINGER'S TACTICAL GEAR DANIEL RAUSZ ul. Gen. Bora-Komorowskiego 2480-377 Gdańsk, Poland
Contact and Identification Details: Daniel Rausz, conducting business under the name “GINGER'S TACTICAL GEAR DANIEL RAUSZ”, registered in the Central Register and Information on Economic Activity (CEIDG), Tax Identification Number (NIP): 584-275-34-06, Statistical Identification Number (REGON): 365466678.
Contact Methods: Telephone: +48 587 424 848 Email: gtg@gtg.com.pl
Proof of Purchase – a VAT invoice or fiscal receipt issued in accordance with applicable law.
Product Page – a page of the online store containing detailed information about a particular product.
Customer – a natural person, legal person or organisational unit placing an order in the Store.
Civil Code – the Act of 23 April 1964 – the Civil Code (Journal of Laws of 1964, No. 16, item 93, as amended).
Business Customer with Consumer Rights – a natural person conducting business activity who purchases goods for purposes not directly related to their professional activity and is entitled to consumer protection.
Shopping Cart – a list of products selected by the Buyer during the ordering process.
Buyer – either a Consumer or a Customer.
Place of Delivery – the postal address or collection point indicated by the Buyer in the order.
Moment of Delivery – the moment when the Buyer or a third party designated by the Buyer takes possession of the goods.
Payment – payment for an order using the method selected by the Buyer.
Consumer Rights Act – the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827, as amended).
Product – the smallest unit of goods that may be the subject of an order.
Subject Matter of the Contract – the products and their delivery covered by an order.
Subject of Performance – synonymous with the Subject Matter of the Contract.
Collection Point – a place for collecting goods other than a postal address, indicated by the Seller in the Store.
Reservation – placing an order with the payment method selected as “bank transfer”.
Goods – movable property that may be the subject of a contract.
Store – the website available at https://www.gtg.com.pl through which the Buyer may place an order.
Seller: Daniel Rausz, conducting business under the name “GINGER'S TACTICAL GEAR DANIEL RAUSZ”, registered in the Central Register and Information on Economic Activity (CEIDG), Tax Identification Number (NIP): 584-275-34-06, Statistical Identification Number (REGON): 365466678.
System – a set of interconnected IT devices and software enabling the processing, storage, sending and receiving of data through telecommunications networks.
Processing Time – the number of business days or weeks specified on the Product Page.
Contract – a distance contract within the meaning of the Consumer Rights Act or a sales contract within the meaning of Article 535 of the Civil Code.
Defect – a physical or legal defect.
Physical Defect – non-conformity of the goods sold with the contract, including, among other things, the absence of properties that goods of that type should have or damage to the goods.
Legal Defect – a situation in which the goods sold are owned by a third party or are encumbered by a third-party right.
Newsletter – a service involving the delivery of commercial and marketing information by the Seller through electronic means of communication.
Order – a declaration of intent made by the Buyer with the purpose of concluding a sales contract.
§ 2. General Conditions
1. The information available on the Store's website does not constitute an offer within the meaning of Article 66 of the Civil Code, but rather an invitation for Buyers to submit offers.
2. The Contract is concluded in Polish and is governed by Polish law and the provisions of these Terms and Conditions.
3. The place of delivery of goods may be located outside the territory of the Republic of Poland.
4. The Seller undertakes to deliver goods free from defects.
5. All prices displayed in the Store are gross prices, including VAT, and are expressed in Polish zlotys (PLN) or euros (EUR). Prices do not include delivery costs, which are specified during the ordering process.
6. The Seller provides a lifetime warranty on the stitching of products manufactured by the Seller. The warranty applies exclusively to products used in accordance with their intended purpose. If a defect is identified, the Buyer should deliver the product to the Seller. If the defect is confirmed, the Seller shall repair it, replace the product with a new one or refund the purchase price, according to the Buyer's choice.
7. The Seller shall send the Buyer an order confirmation, information concerning the right to withdraw from the Contract, these Terms and Conditions in PDF format, and a model withdrawal form electronically to the email address provided by the Buyer.
8. The Seller does not charge any fees for communication using means of distance communication. The Buyer shall bear any costs arising under agreements concluded with third parties providing the relevant services.
9. The Seller ensures the correct functioning of the Store on specified internet browsers running current software versions.
10. The Seller shall be liable for the products and the operation of the Store to the extent required by applicable law. In other cases, the Seller's liability is limited to the gross value of the Subject Matter of the Contract, unless otherwise provided by law.
11. The Buyer may save their details in the Store to facilitate subsequent orders. The Buyer may view, correct and update their details and delete their Store account.
12. Promotions organised by the Seller cannot be combined unless the applicable promotion rules or promotional information provide otherwise.
13. Products shown in photographs in the Store may be displayed together with other items. However, the sale covers only the products specified on the relevant Product Page.
14. Members of uniformed services may apply for special discounts. Further information is available by contacting the Seller at gtg@gtg.com.pl.
15. Gift cards available in the Store may be redeemed exclusively for retail purchases.
16. Wholesale customers may apply for special purchasing terms by contacting the Seller at b2b@gtg.com.pl.
17. Users of the Store are required to use it in accordance with the law and accepted standards of conduct, respecting personal rights and the intellectual property rights of the Seller and third parties.
§ 3. Technical Requirements
1. To use the Store correctly, Customers must have all of the following:
- An internet connection.
- Devices capable of accessing internet resources.
- An internet browser capable of displaying hypertext documents linked through the World Wide Web, supporting JavaScript and accepting cookies.
- An active email account.
2. Customers are prohibited from using viruses, bots, worms or other computer code, files or programmes within the Store, particularly scripts, applications or other tools that automate processes.
3. The Seller informs Customers that it uses cryptographic protection for electronic data transfers and digital content through appropriate logical, organisational and technical measures, particularly to prevent third parties from accessing data. These measures include SSL encryption, access passwords and antivirus or anti-malware software.
4. Despite the safeguards referred to above, the Seller informs Customers that using the internet and electronically supplied services may expose their IT systems and devices to malicious software or unauthorised access to data stored on those devices. To minimise these risks, the Seller recommends using antivirus software and tools that protect online identity.
§ 4. Placing an Order
1. The Buyer may place an order without creating an account.
2. An order is placed by:
- Adding products to the Shopping Cart.
- Confirming and accepting these Terms and Conditions and the Privacy Policy.
- Selecting a payment method.
- Selecting the place of delivery.
- Selecting a delivery method.
- Submitting the order with an obligation to pay.
3. The Buyer may amend the order until it has been confirmed by the Seller.
4. The Seller confirms the order by sending an email to the address provided by the Buyer.
5. The Buyer must provide accurate and truthful personal information. The Seller shall not be liable for consequences resulting from incorrect information provided by the Buyer.
6. If an order cannot be fulfilled due to insufficient stock, the Buyer shall be informed without undue delay and asked to decide how to proceed, including cancellation, partial fulfilment or waiting for the product to become available.
7. The Seller reserves the right to refuse to fulfil an order if there are reasonable doubts regarding the accuracy or authenticity of the Buyer's details.
8. The order processing period begins on the date the payment is credited to the Seller's bank account.
9. A proof of purchase in the form of a VAT invoice is included with every order.
10. The sales contract is concluded when the Buyer receives the order confirmation from the Seller.
§ 5. Payments
1. The Buyer may choose from the payment methods available in the Store.
2. If payment by bank transfer is selected, the Buyer must make the payment within five business days from the date of order confirmation. Otherwise, the order may be cancelled.
3. The Seller reserves the right to verify the authenticity of transactions and refuse to fulfil an order if irregularities are identified. The Buyer shall be informed of such a decision without undue delay.
4. All payments are processed by professional payment service providers that comply with applicable legal security requirements, including Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and the Payment Services Act.
5. If the Buyer selects advance payment, including online payment or payment by card, and the payment is not received by the Seller within three business days of the date the Contract is concluded, and subsequently within any additional deadline set by the Seller, the Seller shall be entitled to withdraw from the Contract. The Seller shall notify the Buyer of such withdrawal without undue delay.
6. If payment on delivery is selected, the Buyer must pay the amount due upon receipt of the shipment. If the Buyer refuses to accept the shipment, the Seller reserves the right to claim the return shipping costs and other reasonable expenses.
7. The Buyer is entitled to receive confirmation of the payment made, including an electronic invoice, if requested during the ordering process.
§ 6. Delivery
1. The Buyer may select one of the following delivery options within Poland:
- DPD Poland Courier – PLN 20.00.
- DPD Poland – cash on delivery – PLN 25.00.
- InPost Parcel Lockers – PLN 20.00.
2. Orders placed through the Store at gtg.com.pl are fulfilled exclusively within the territory of the Republic of Poland. International orders are processed through the Store at en.gtg.com.pl.
3. Delivery costs are displayed during the ordering process.
4. Delivery costs shall be borne by the Buyer.
5. Where delivery times are expressed in business days, this means Monday through Friday, inclusive, excluding statutory public holidays.
6. For products available in stock, the order processing and delivery period is:
- 2–3 business days for deliveries within Poland.
- 3–5 business days for international deliveries.
For products made to order, the processing time may be up to 10 business days.
Information about product availability is displayed below the relevant product in the Shopping Cart.
7. The processing periods referred to in paragraph 6 shall be calculated as follows:
- For payment by bank transfer, electronic payment or payment card: from the date the Seller's bank or settlement account is credited.
- For cash on delivery: from the date the Sales Contract is concluded.
- For deferred payment through Klarna: from the date the Seller is notified by the lender that a credit agreement has been concluded with the Customer, but no later than the date the Seller's bank account is credited with the funds from the credit granted to the Customer.
8. The Seller shall not be liable for delivery delays attributable to the carrier.
9. The Buyer is required to accept the shipment and inspect it in the presence of the courier. If damage is identified, the Buyer should prepare a damage report and contact the Seller without undue delay.
10. The Customer shall be informed of the delivery date after the Store dispatches the goods and the order status changes accordingly. Changes to the delivery date may only be arranged directly by the Customer with the courier company. Products are delivered on business days.
§ 7. Complaints and Warranties
1. This section applies to complaints concerning goods purchased by a Consumer or a Business Customer with Consumer Rights. If the purchased goods have a physical or legal defect, the Seller shall be liable to the Buyer under Articles 556 et seq. of the Civil Code under the statutory warranty for defects (rękojmia).
2. The Buyer may submit a complaint under the statutory warranty within two years from the date the goods are delivered. The goods may show signs of use consistent with their intended purpose. Retaining the original packaging or labels is not required to submit a complaint.
3. Complaints should be submitted to the Seller at gtg@gtg.com.pl, together with proof of purchase and a description of the defect.
4. The Seller undertakes to consider a complaint within 14 days of receiving it. Failure to respond within this period shall be deemed acceptance of the complaint.
5. If a complaint is accepted, the Seller undertakes to repair the defect, replace the product with a new one or refund the purchase price, according to the Buyer's choice.
6. The warranty does not cover damage resulting from improper use, including improper cleaning, modifications or repairs performed by third parties.
7. For products covered by a manufacturer's warranty, the Buyer should contact the Seller at gtg@gtg.com.pl. The message should include proof of purchase, photographs of the defect and a detailed description. The Seller has 14 days to consider the warranty claim and send a response.
§ 8. Right to Withdraw from the Contract
1. This section applies exclusively to Buyers who are Consumers or Business Customers with Consumer Rights.
2. The Buyer has the right to withdraw from a distance sales contract without giving any reason within 14 (fourteen) days from the date on which the Buyer or a third party designated by the Buyer, other than the carrier, takes possession of the goods.
For a sales contract covering multiple goods delivered separately, in batches or in parts, the withdrawal period shall begin on the date on which the Buyer or the designated third party takes possession of the last item, batch or part.
3. The Buyer exercises the right to withdraw from the Sales Contract by submitting a declaration of withdrawal to the Seller (the “Declaration”).
The deadline is met if the Declaration is sent before the expiry of the period specified in paragraph 2.
4. The Declaration may be submitted in any form that enables the Seller to become acquainted with its contents. To facilitate the processing of withdrawals, the Seller recommends using one of the methods specified below.
5. The Buyer may submit the Declaration:
- Electronically: by sending an email to gtg@gtg.com.pl.
- In paper form: by sending the Declaration to the Seller's address:
Ginger's Tactical Gear Daniel Rausz ul. Bora-Komorowskiego 24 80-377 Gdańsk, Poland.
6. When submitting the Declaration electronically, the Buyer may provide:
- First and last name.
- Email address.
- Correspondence address.
- An explicit statement of withdrawal from the Sales Contract.
- Identification of the goods concerned.
- Order number.
- Order date.
- The PKD business activity classification codes of the Buyer's business, if the Buyer is a Business Customer with Consumer Rights.
7. When submitting the Declaration in paper form, the Buyer may use the form available in the Seller's online Store under the “Returns” section.
The Seller shall promptly confirm receipt of the Declaration on a durable medium, in particular by email.
8. If the Buyer exercises the right to withdraw from the Sales Contract, the Buyer should return the goods to the Seller without undue delay and no later than 14 (fourteen) days from the date of withdrawal. The deadline is met if the goods are sent back before it expires.
9. The Buyer shall bear the direct costs of returning the goods unless the Seller has expressly agreed to bear those costs or applicable law provides otherwise.
10. The Seller shall refund payments made by the Buyer without undue delay and no later than 14 days from the date on which the Seller receives the Declaration of withdrawal.
The Seller may withhold the refund until the goods have been returned or the Buyer has provided proof of having sent them back, whichever occurs first.
11. Refunds shall be made using the same payment method used by the Buyer for the original transaction, unless the Buyer expressly agrees to another method that does not involve additional costs for the Buyer.
12. The Buyer shall be liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
13. The right to withdraw from the Sales Contract does not apply in the cases specified in Article 38 of the Consumer Rights Act, particularly in relation to non-prefabricated goods manufactured according to the Buyer's specifications or intended to meet the Buyer's individual needs.
14. If the Buyer withdraws from a Sales Contract covering the entire order, the Seller shall refund all payments received, including the costs of delivering the goods to the Buyer.
However, the refund of delivery costs shall cover only the cost of the least expensive standard delivery method available in the Store when the order was placed. If the Buyer selected a more expensive delivery method, the Seller is not obliged to refund the additional cost resulting from that choice.
15. If the Buyer withdraws from a Sales Contract covering only part of an order, the Seller shall refund the price of the returned goods and, where required by applicable law, the corresponding portion of the delivery costs paid by the Buyer.
In particular, if returning part of the goods does not change the delivery cost applicable to the remaining items, the delivery cost shall not be refunded. If, however, the delivery cost for the remaining items would be lower after the partial return, the Seller shall refund the difference resulting from that change.
16. The cost of returning the goods to the Seller shall be borne by the Buyer, in accordance with paragraph 9 above.
§ 9. Creating an Individual Account
1. To create an Individual Account, the Customer must register their details in the Store's database free of charge.
2. Registration is completed by filling in the registration form available under the “Account” section (person icon) and selecting “Register”.
The form requires the following information: first and last name, email address and a password chosen by the Customer.
3. Creating an Individual Account requires acceptance of these Terms and Conditions and the Privacy Policy by ticking the appropriate checkbox in the registration form.
4. After submitting the completed registration form, the Customer shall promptly receive an electronic confirmation of the Individual Account registration at the email address provided.
At that moment, the agreement for the provision of the Individual Account service by electronic means is concluded, and the Customer gains access to the account and the ability to modify the details provided during registration.
§ 10. Newsletter
1. The Seller takes measures to ensure that the Store operates correctly to the extent permitted by current technical knowledge and undertakes to remedy any irregularities reported by Customers within a reasonable period.
2. In addition to enabling Sales Contracts to be concluded through the Store in accordance with these Terms and Conditions, the Seller provides the following services to Customers electronically and free of charge:
- Newsletter service.
- Individual Account service.
- Product availability notifications and product registration or subscription services.
3. To activate the Newsletter service, the Customer must consent to receiving the Newsletter by entering their email address in the appropriate field on the Store's website or selecting the relevant option in the order form.
The Customer must then confirm their consent by clicking the activation link sent by the Seller to the provided email address. The Newsletter service begins at that point.
4. The Newsletter is provided free of charge for an indefinite period.
The Customer may unsubscribe at any time and without giving a reason, in particular by clicking the unsubscribe link included in every Newsletter email or by sending an appropriate request to the Seller using the contact details provided.
5. The Individual Account service is available after the Customer registers in the Store's system in accordance with § 9 of these Terms and Conditions.
The service consists of providing the Customer with an individual panel in the Seller's IT system, enabling access to additional website functionalities, including:
- Modifying Customer details.
- Maintaining the Customer's session after logging in.
- Storing and providing access to order history.
- Tracking order status.
6. The product availability notification and product registration or subscription service is available after the Customer enters an email address in the appropriate field.
7. The Customer may request the termination of the services referred to in this section at any time.
In such cases, the relevant agreement for the Newsletter or Individual Account service shall be terminated. The Seller shall have 14 days to delete the Individual Account or remove the Customer's details from the database of persons who have consented to receive the Newsletter, subject to the personal data processing rules set out in the Privacy Policy available in the relevant section of the Store's website.
§ 11. Personal Data Protection
1. The controller of the Buyer's personal data is Daniel Rausz, conducting business under the name “GINGER'S TACTICAL GEAR DANIEL RAUSZ”.
2. The Buyer's personal data is processed in accordance with applicable law, particularly the GDPR, and these Terms and Conditions, for the purposes of fulfilling orders and operating the Store account.
3. The Buyer has the right to access, correct and update their personal data and to request its deletion.
4. The Buyer's personal data is processed in accordance with applicable law and the Privacy Policy available on the Store's website.
The Buyer has the right to access their data, correct it and request its deletion.
§ 12. Final Provisions
1. These Terms and Conditions enter into force on the date they are published on the Store's website.
2. The Seller may amend these Terms and Conditions in the event of:
- A change in the Seller's details.
- A change in the Seller's business activities.
- The introduction of new services, modification of existing services or discontinuation of services.
- Technical modifications to the Store requiring amendments to these Terms and Conditions.
- A legal obligation to make changes, including the obligation to adapt these Terms and Conditions to current legislation.
3. Customers shall be informed of amendments to these Terms and Conditions by publication of the amended version on the Store's website. The amended version shall also be sent to Users by email.
4. Sales Contracts concluded before the publication of the new Terms and Conditions shall remain subject to the version in force at the time the relevant contract was concluded.
5. A User who does not agree to amendments to these Terms and Conditions may terminate the Individual Account service agreement with immediate effect within 7 (seven) days of receiving the amended version by email.
Failure to terminate the agreement within this period shall be deemed acceptance of the amendments.
6. Termination of the Individual Account service agreement shall take place when the User submits a declaration of termination to the Seller. The declaration may be sent by email to the address specified in § 1, paragraph 4, point 1 of these Terms and Conditions.
7. The Seller shall delete the Individual Account promptly after receiving the declaration referred to above.
8. Any disputes arising from contracts concluded between the Seller and the Buyer shall be resolved by the court having territorial jurisdiction over the Seller's registered place of business.
Matters not regulated by these Terms and Conditions shall be governed by Polish law.
The Buyer declares that they have read and accepted these Terms and Conditions.
9. A Buyer who is a Consumer may use out-of-court procedures for handling complaints and pursuing claims.
Detailed information about available procedures and a list of entities authorised to conduct out-of-court consumer dispute resolution proceedings are available on the website of the Polish Office of Competition and Consumer Protection (UOKiK) at uokik.gov.pl and at:
https://consumer-redress.ec.europa.eu/dispute-resolution-bodies
Participation in out-of-court complaint and dispute resolution procedures is voluntary.